Last updated: August 9, 2026
These terms govern your use of Kinpanion services. By reserving, activating, or using the service, you agree to these terms.
Kinpanion Complete+ is a monthly home-monitoring service for families supporting an older adult. The subscription includes leased equipment, monitoring software, access to the family app, white-glove installation, and ongoing support. Depending on the equipment installed and the home's configuration, the service may surface safety events, door and room activity, unusual inactivity, and sleep or wellness trends.
Kinpanion supports aging in place. It does not replace emergency services, clinical care, home-health visits, or in-person family check-ins. Wellness information is not a diagnosis or medical advice. No monitoring system can guarantee that every fall, safety event, connectivity interruption, or other incident will be detected or reported.
Call 911 or the appropriate local emergency number when immediate help is required.
The service requires a suitable home environment, working power, and internet connectivity. Alerts may be delayed or unavailable during a power, internet, mobile-network, or third-party service interruption. A Kinpanion technician checks equipment placement and connectivity during installation, but conditions in the home may change afterward.
Complete+ costs $249 CAD per month, before applicable taxes. Optional add-ons selected during signup are billed monthly in addition to the base plan. There is no installation fee and no large upfront hardware purchase.
Signup reserves the service and saves a payment method; $0 is charged that day. The seven-day in-home trial begins only after installation is complete. If you continue after the trial, your first monthly bill is charged after the seven-day trial.
If you cancel before the trial ends, there is no monthly subscription charge. Because all equipment is leased, Kinpanion will arrange its return.
You may cancel your subscription at any time. Kinpanion retains ownership of all leased equipment. We will provide return instructions after cancellation. Equipment that is not returned within 30 days may be billed at its replacement cost. Returned equipment is reset before it is placed back into service.
You are responsible for providing accurate signup and installation information, keeping account access secure, and ensuring that the people whose home or information is monitored have the authority and consent required for the service to be installed and used.
We may update software features, supported devices, add-ons, service areas, and plan composition over time. Material changes that affect active subscribers will be communicated in advance when required.
To the extent permitted by law, Kinpanion is not liable for indirect, incidental, special, or consequential damages arising from use of, or inability to use, the service. Nothing in these terms limits rights or remedies that cannot legally be limited under applicable consumer-protection law.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Questions about these terms: hello@kinpanion.com