We're here to help you set up and run Kinpanion.
Email support@kinpanion.com and we'll get back to you.
Caregivers can review alerts that Kinpanion records for supported events, such as a possible fall, sign of distress, wandering, or unusual inactivity. Alerts may be delayed or unavailable during a power, internet, mobile-network, device, or third-party service interruption. Check Settings → Hub health if monitoring appears unavailable.
Kinpanion is not an emergency-response service. Call 911 or the appropriate local emergency number when immediate help is required.
Yes. Fall alerts show a privacy-safe pose sketch (a stick-figure of the moment) — never a photo or video.
A Kinpanion technician manages installation and device setup. In the app, go to Settings → Rooms & sensors to rename a room or move a device between rooms. Contact support@kinpanion.com for installation or equipment changes.
Manage your plan from Settings → Billing. If a payment fails, you keep full safety access during a grace period; after that, reactivate to restore monitoring.
Kinpanion uses secure sign-in links sent to your email — no password to remember. Tap the link on your device to sign in.